Terms and Conditions

---

Tracy Ann Women’s Wellness
Last updated: September 2026

These Terms & Conditions apply to services provided by Tracy Ann Women’s Wellness (“I”, “me” or “my”).

By booking or purchasing a consultation, session or package, you agree to these Terms & Conditions. Please read them carefully before booking.

Tracy Ann Women’s Wellness provides online menopause wellness education, coaching and support to women navigating perimenopause, menopause, postmenopause and midlife wellbeing.

I hold a Practitioner Diploma in Menopause Wellness.

My aim is to provide a supportive and confidential space in which you can explore your experiences, improve your understanding of menopause and wellbeing, consider your individual goals and identify practical next steps.

My services may include:

• menopause and midlife wellbeing education; 
• one-to-one wellness consultations; 
• wellbeing coaching and goal setting; 
• general lifestyle and wellbeing information; 
• pelvic health awareness and education; 
• resources and educational information; 
• helping you prepare for conversations with healthcare professionals; and 
• signposting to appropriate healthcare professionals or other services where necessary. 

My services are educational and supportive in nature.

I am not providing medical care, and my services do not constitute medical advice, diagnosis or treatment.

I do not diagnose medical conditions, prescribe medication, recommend changes to prescribed medication or HRT, provide clinical pelvic-health assessments, or provide treatment that should be undertaken by an appropriately qualified healthcare professional.

Nothing provided through Tracy Ann Women’s Wellness should be used as a substitute for advice or treatment from your GP or another suitably qualified healthcare professional.

You remain responsible for your own healthcare decisions and for seeking appropriate medical advice when required.

You should not delay seeking medical attention because of information discussed during a wellness consultation.

Where something you tell me appears to fall outside my scope of practice, I may recommend that you contact your GP, menopause specialist, pelvic-health physiotherapist or another appropriate healthcare professional.

If you experience new, severe, worsening or concerning symptoms, you should seek appropriate medical advice. My service is not an emergency or urgent-care service.

Before your initial consultation, you will normally be asked to complete a pre-consultation questionnaire.  This enables me to understand your current concerns, wellbeing, priorities and goals before we meet and helps us make effective use of our consultation time.

Please complete the questionnaire as fully and accurately as you reasonably can.

You are responsible for informing me of any relevant changes to the information you have provided where those changes may affect our work together.

Information provided through the questionnaire will be handled in accordance with my Privacy Policy.

Consultations are currently provided online and are available by prior arrangement.

A limited number of evening and weekend appointments are available.

You are responsible for ensuring that you have a suitable internet connection, compatible device and a private environment in which you feel comfortable discussing personal information.

Please join your consultation at the agreed time.

If technical difficulties arise, I will make reasonable efforts to continue or rearrange the consultation where appropriate.

Appointments are subject to availability and are not confirmed until you have received confirmation from me.

As I offer a limited number of consultations, your preferred date or time may not always be available.

I reserve the right to decline or discontinue a service where I reasonably believe that your needs fall outside my scope of practice or that another service or healthcare professional would be more appropriate for you.

Where appropriate, I will explain this and may suggest that you seek alternative professional support.

The fee for your consultation, session or package will be clearly displayed on my website or confirmed with you before booking.

Payment is required in full in advance to secure your appointment.

Your appointment will be confirmed once payment has been received.

Where a package of sessions is purchased, the number of sessions, price and any applicable validity period will be clearly explained before payment.

I understand that circumstances change.

If you need to cancel or rearrange an appointment, please provide at least 24 hours' notice.

Where sufficient notice is provided, I will normally offer an alternative appointment or, where appropriate, a refund.

Where less than 24 hours' notice is provided, the consultation fee may be non-refundable unless there are exceptional circumstances.

If you do not attend your appointment without notifying me, the session may be treated as used and the fee may not be refunded.

If I need to cancel your consultation, I will offer you an alternative appointment or a full refund of the amount paid for that consultation.

If you are a UK consumer booking services online, you may have a statutory right to cancel your contract within 14 days without giving a reason.

If you ask me to provide a consultation during this 14-day cancellation period, I may ask you to expressly request that the service begins before the cancellation period has expired.

If the service is fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may be affected.

Nothing in these Terms & Conditions affects your statutory consumer rights.

Where you purchase a package containing more than one consultation, the number of sessions, price and any applicable validity period will be made clear before purchase.

Unless otherwise stated, packages are for use by the individual who purchased them and cannot be transferred to another person.

Unused sessions will be dealt with in accordance with the cancellation terms provided when the package is purchased and your applicable statutory rights.

There is no obligation to purchase ongoing support following an initial consultation.

Every woman's circumstances and menopause experience are different.

While I will provide information, support and coaching appropriate to the agreed scope of my service, specific results or outcomes cannot be guaranteed.

The success of coaching and wellbeing support can depend on many factors, including your individual circumstances, participation and decisions.

Any original information, worksheets, guides, toolkits, check-ins, questionnaires, handouts, graphics, downloadable materials or other resources provided by Tracy Ann Women's Wellness are intended for your own personal, non-commercial use unless otherwise stated.

These materials remain the intellectual property of Tracy Ann Women's Wellness. Providing you with access to a resource does not transfer ownership or any intellectual property rights to you.

You may download, save and print resources for your own personal use. They must not be copied, reproduced, modified, adapted, republished, distributed, shared with third parties, uploaded online, sold or otherwise used commercially without my prior written permission.

Where I provide or signpost you to resources produced by another organisation or third party, ownership and copyright remain with the relevant copyright holder and their own terms of use will apply.

Information provided is based on the training, evidence, resources and information reasonably available to me at the time. Health and menopause guidance can change, and information provided through consultations or resources should not replace individual advice, assessment, diagnosis or treatment from an appropriately qualified healthcare professional.

I will treat information you share with me sensitively and confidentially and will handle personal information in accordance with my Privacy Policy and applicable data-protection legislation.

Confidentiality is not necessarily absolute.   There may be exceptional circumstances in which information can or must be disclosed where required or permitted by law.

Further information about how I collect, use, store and protect personal information is available in my Privacy Policy.

Because my services may involve information about your health and wellbeing, some of the information you provide may constitute special category personal data under UK data-protection law.

Details about the information I collect, my purposes and lawful bases for processing it, retention periods, your rights and how to contact me about your information are set out in my Privacy Policy.

Email and other electronic communications may be used for appointment administration, questionnaires, resources and other matters relating to your service.

My service does not include continuous or emergency support between consultations.

If you require urgent medical assistance, please contact an appropriate healthcare or emergency service rather than waiting for a response from Tracy Ann Women’s Wellness.

I hope that you will be happy with the service you receive.

If you have a concern or complaint, please contact me in the first instance so that I have an opportunity to address it.

Email: hello@tracyannwellness.co.uk

I will aim to acknowledge and respond to complaints within a reasonable timeframe.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, I am not responsible for losses arising from a client's decision to disregard appropriate medical advice or to use general wellness or educational information as a substitute for individual medical care.

Nothing in these Terms & Conditions affects any rights you have under applicable consumer law.

I may occasionally update my services, fees or these Terms & Conditions.

The Terms that apply to your booking will normally be those made available to you at the time your booking is made, unless a change is required by law or agreed with you.

The date at the top of this document indicates when these Terms were last updated.

These Terms & Conditions are governed by the laws applicable in the part of the United Kingdom in which Tracy Ann Women’s Wellness is established.

As a consumer, you will retain any rights you have under applicable consumer-protection legislation regarding where legal proceedings may be brought.

If you have any questions about these Terms & Conditions, please contact:

Tracy Ann Women’s Wellness
Email: hello@tracyannwellness.co.uk
Website: tracyannwellness.co.uk